Facebook Deals, its about Time

Don’t get me wrong. I’m a big fan off all group-buying, flash deals sites that can introduce us to local offers at a fraction of the cost, deals that will entertain, pamper, primp and fill our bellies. But there’s one thing that sites such as  Groupon and Living Social fail at, and that is to tap into our “Likes” and serve us with customized and targeted deals. I’ve yet to get a survey from Groupon or LivingSocial to weigh in on my preferred deals or to be crowd sourced for ideas of where I’d spend more money.

Facebook, however, has been capturing our likes, loves and habits for years, this data is gold to marketers. Tapping into this goldmine and launching Facebook Deals will benefit small businesses and consumers alike in addition to creating a very lucrative revenue stream for Facebook. Which is why we need to ask… Facebook what has taken you so long? Who wouldn’t love the idea of saving money on discounted deals for products and services they already “Like”? And, sharing these deals with our friends is a no-brainer.

Emily White, director of local at Facebook, writes “While many Deals on Facebook offer discounts, it’s more important to us that you find interesting experiences around you to do with friends.  We’ve worked with partners and local businesses to help deliver the best social activities in your area.  And once you’ve found a deal you like, having the deal on Facebook makes it easy to share, buy and plan with your friends.”

Facebook is piloting Facebook Deals in 5 cities including San Diego, San Francisco, Atlanta, Dallas and Austin, Texas.  If you’ve listed one of these test cities as your “current city”, upon signing in to Facebook you will see the deals logo at the bottom of your page. Clicking on the dashboard brings up a list of currently available deals. You can then purchase a deal as well as “Like” the deal to recommend it to others and/or share the offer with friends. Purchasing or sharing the deal will show up in your friends’ news feed announcing your latest action. Words of caution to our significant others and friends, forget about surprise purchases of spa days or romantic dinners and getaways, we’ll be watching and hoping they’re for us.

Facebook has partnered with 11 companies already in the “Deals” business such as OpenTable for restaurant deals and Viagogo for events.

So, does Facebook Deals seem like a competitive threat to Groupon and LivingSocial? Absolutely, but Facebook may also lose two of their biggest advertisers in Groupon and LivingSocial who spend loads of money every month teasing us with promises of up to 90% off deals. In full launch, Facebook will serve more than 600 million users while Groupon has 70 million members and LivingSocial has 28 million.

Small caveat; Facebook Deals must be purchased using Facebook credits, their proprietary currency, a smart move for Facebook in their attempt to position themselves in the consumer payments market but that’s an additional step that may stand between the impulse buyer and the deal.

Do you think, as a consumer, you will be tempted and score a Facebook Deal or two? As a business owner, will you consider Deals as a viable promotional tool?  We’d love to know.

 

Facebook re-instates the “About” section in Pages | Tell me About You!

In one of Facebook’s many profile and page re-designs, they did away with the “About Me” section found under your profile image. No warning, just gone in true Facebook fashion.

Most people who invested time in connecting and building relationships on Facebook, truly appreciated this quick way to peruse a profile or page, learn more about a person or brand, and quickly access links to the brand’s website or other social spaces. Since moving the tabs from the top of the page to the left hand side, Facebook re-engineered the look and consequently, did away with the “About Me” box.


Now that the dust has settle and everyone is getting use to the new design, Facebook has brought back this strategic “introduction” feature to pages. The new box, now simply called “About” has been reinstated on pages and can be found below the tab links on the left hand side of the page. This free form text box will now automatically pull the first 58 characters from the “Company Overview” section on your “Basic Information” tab of your page dashboard. To edit the content of this box, click on the typical Facebook “Edit” link on the top right hand side of the box which will bring up your “Basic Information” page. Find the “Company Overview” section and edit away. Be sure to use these 58 characters wisely to describe your company, mission or call to action. This field will no longer allow you to publish a hyperlink taking you away from the page but it’s a start. Hopefully Facebook will re-instate that option as well.

Why is this tiny “About” box important?
Positioning. It is marketing fact that people’s eyes will gravitate to the left-hand side of a web page first, from the top to the middle of the page, giving more justification to why Facebook moved the tabs which used to be at the top of the page to links now on  the left hand side.

People visiting your page will first look at the page’s image/badge, see ours on the left, and form an opinion on the professionalism of the page. Now, they will also  have the opportunity to quickly glance at the “About” section not far below the image to further confirm their belief or sway their opinion. Many other factors will play into whether or not someone decides to “Like” your page, but if you’ve invested in a branded badge or profile image that represents your company well and are crystal clear in your brand message or call to action, strategically using the “About” box, then you’re well on your way to attracting more fans that are genuinely interested in your company’s products or services.